Frequently asked questions

Hamia Agent replies to your customers automatically across every channel you connect, from WhatsApp and Telegram to email and phone. It answers questions, shares prices, collects leads, and books appointments around the clock. When a conversation needs a real person, it hands off to you seamlessly, with no interruption to the customer.

Hamia supports WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, and your website chat widget today, with email and phone call support coming soon. Hamia Manager also posts content and replies to comments on Instagram, Facebook, and TikTok on your behalf.

Hamia Agent replies to customers across every channel you connect. It answers questions, shares approved prices, sends invoices, takes orders, and books appointments. It also gives you plain language business summaries and reports, and ranks incoming customers by how likely they are to buy, so you know who to follow up with first. Phone call handling is coming soon.

Yes. You can take over any conversation at any time, or pause the AI for one specific customer without affecting anyone else. The switch is invisible to the customer. From their side, the conversation just continues.

Yes. Hamia Agent responds in whatever language your customer writes in, automatically, with no separate translation step or setup required.

Plans start from $29 per month for a single platform. See the full pricing page for every plan and exactly what's included.

A conversation is one customer thread, no matter how many messages it takes to resolve. You're never billed per message. Every plan includes a set number of conversations per month, and higher tiers include more. On plans marketed as unlimited, usage is backed by a fair use policy, so genuine business use is never capped without warning.

We accept major cards, including Visa and Mastercard. Nigerian and Ghanaian businesses are billed through Paystack, other African countries through Flutterwave, with more payment options rolling out for the rest of the world.

You can reach our support team through the contact page any time. Enterprise plans include dedicated support as part of the plan.

Choose a plan on the pricing page and subscribe. Setup takes a few minutes. Pick your channels, add your business details, and Hamia Agent starts replying to customers right away.